Skip to main content
Solved

How can I transfer my mobile number from another network to ID Mobile

  • January 29, 2025
  • 5 replies
  • 143 views
P
New
 Contributor

How can I transfer my mobile number from another network to ID Mobile? There is no option to speak to someone via 7777. There were no agents available on the live chat and it didn’t let me join a queue until an agent became available. The chatbot couldn't even recognise my question.

Best answer by pazza12345

Hi,

 

Thank you for all the helpful replies. I did manage to watch a video on how to keep my old number, but alas it failed. I did manage to “speak to a person” via the chatbot, but they got the same error I had. They did confirm though that the PAC code I received from Sky wasn’t valid. I called Sky and got a new PAC code, and that sorted it.

 

Thanks once more for the replies, they reallly helped

View original

    5 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • 1218 replies
    • January 29, 2025

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
    P
    2 people like this
    • andewhite
      andewhite
    • P
      pazza12345
    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12452 replies
    • January 29, 2025
    pazza12345 wrote:

    How can I transfer my mobile number from another network to ID Mobile?
    ...
    The chatbot couldn't even recognise my question.

    Just tell the 24/7 chatbot you’d like to “talk to a person”, ​@pazza12345 - the iD advisers work until 8pm on weekdays.

    Forum member (non-iD).
    P
    1 person likes this
    • P
      pazza12345
    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • January 30, 2025

    Hello ​@pazza12345 

     

    Welcome and thanks for getting in touch. 

     

    We are very sorry for any issues you are facing when attempting to contact the team.

    If you visit the link provided by ​@MZone, you will be able to request the port there. 

     

    Please let us know if you have any questions. 

     

    Thanks, 

     

    Nat

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    New
 Contributor
    • pazza12345
    • Author
    • New
 Contributor
    • 1 reply
    • Answer
    • January 30, 2025

    Hi,

     

    Thank you for all the helpful replies. I did manage to watch a video on how to keep my old number, but alas it failed. I did manage to “speak to a person” via the chatbot, but they got the same error I had. They did confirm though that the PAC code I received from Sky wasn’t valid. I called Sky and got a new PAC code, and that sorted it.

     

    Thanks once more for the replies, they reallly helped

    andewhite
    Daz_S
    2 people like this
    • andewhite
      andewhite
    • Daz_S
      Daz_S
    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • February 1, 2025

    Thank you for letting us know ​@pazza12345 

     

    Please get in touch if you have any further questions.

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    1 person likes this
    • P
      pazza12345

    Reply


    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement