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How can I transfer my mobile number from another network to ID Mobile

  • January 29, 2025
  • 5 replies
  • 393 views
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New Contributor

How can I transfer my mobile number from another network to ID Mobile? There is no option to speak to someone via 7777. There were no agents available on the live chat and it didn’t let me join a queue until an agent became available. The chatbot couldn't even recognise my question.

Best answer by pazza12345

Hi,

 

Thank you for all the helpful replies. I did manage to watch a video on how to keep my old number, but alas it failed. I did manage to “speak to a person” via the chatbot, but they got the same error I had. They did confirm though that the PAC code I received from Sky wasn’t valid. I called Sky and got a new PAC code, and that sorted it.

 

Thanks once more for the replies, they reallly helped

    This topic has been closed for replies.

    5 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • January 29, 2025

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      andewhite
      Platinum 
Contributor
      Forum|alt.badge.img+26
      • andewhite
      • Platinum 
Contributor
      • January 29, 2025

      How can I transfer my mobile number from another network to ID Mobile?
      ...
      The chatbot couldn't even recognise my question.

      Just tell the 24/7 chatbot you’d like to “talk to a person”, ​@pazza12345 - the iD advisers work until 8pm on weekdays.

      Forum member (non-iD).
        N
        iD Mobile Employee
        Forum|alt.badge.img+22
        • Natalie W
        • iD Mobile Employee
        • January 30, 2025

        Hello ​@pazza12345 

         

        Welcome and thanks for getting in touch. 

         

        We are very sorry for any issues you are facing when attempting to contact the team.

        If you visit the link provided by ​@MZone, you will be able to request the port there. 

         

        Please let us know if you have any questions. 

         

        Thanks, 

         

        Nat

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        P
        New Contributor
        • pazza12345
        • Author
        • New Contributor
        • Answer
        • January 30, 2025

        Hi,

         

        Thank you for all the helpful replies. I did manage to watch a video on how to keep my old number, but alas it failed. I did manage to “speak to a person” via the chatbot, but they got the same error I had. They did confirm though that the PAC code I received from Sky wasn’t valid. I called Sky and got a new PAC code, and that sorted it.

         

        Thanks once more for the replies, they reallly helped

          N
          iD Mobile Employee
          Forum|alt.badge.img+22
          • Natalie W
          • iD Mobile Employee
          • February 1, 2025

          Thank you for letting us know ​@pazza12345 

           

          Please get in touch if you have any further questions.

           

          Thanks, 

           

          Nat 

          Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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