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How can you report a user here?

  • September 19, 2024
  • 2 replies
  • 75 views
Gouki
Active Contributor
  • Gouki
  • Active Contributor
  • 11 replies

I asked a question about changing the default customer service PIN, as it is not an option within the app (where it is stated in your welcome text). I received a PM from a user here with a normal mobile number to TEXT my personal details to with the query; they even signed off the PM with “iD Support”.

 

So, I see no details on how to block or report a user. How is this done here?

Best answer by Matthew T

@Gouki - We’ve already implemented some measures to mitigate this and are working with our partners at Gainsight on a resolution. Thanks.

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    2 replies

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1880 replies
    • Answer
    • September 19, 2024

    @Gouki - We’ve already implemented some measures to mitigate this and are working with our partners at Gainsight on a resolution. Thanks.

    iD Community Manager
    L
    New
 Contributor
    • LWB
    • New
 Contributor
    • 1 reply
    • September 19, 2024

    The same happened to me, they signed the message as ID Customer Service but next to the name it says they don't work for ID. 

    What an idiot!

    Gouki
    1 person likes this
    • Gouki
      Gouki

    Reply.


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