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How do i add a 2nd subscription in the new app?


  • New
 Contributor
  • 2 replies

I successfully added my main subscription.

When I tried to add a 2nd subscription, I got through the number/surname/dob screen, but the confirmation text never arrived. How do I register this subscription please?

Best answer by Kash

Hi @Rids,

Glad to hear that. 

Please get back to us if you require further assistance.

 

Kash

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Jonty Soper
Helpful
 Contributor
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  • Helpful
 Contributor
  • 74 replies
  • April 13, 2024

Hi,

I assume the ‘other’ phone (with iD service) is on and receiving calls and texts in general?  For days, I’ve seen lots of reports of folk not getting the registration SMS in the last 1-2 weeks (since the upgrade work and fallout).

Jonty.


  • Author
  • New
 Contributor
  • 2 replies
  • April 13, 2024

Yes, I tried calls and texts to make sure the phone was fully active. Having read a little more, it looks like a symptom of the upgrade work. 


  • Author
  • New
 Contributor
  • 2 replies
  • April 14, 2024

Well, it took a while, but texts eventually started to come through. So, we are now fully registered.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8146 replies
  • Answer
  • April 16, 2024

Hi @Rids,

Glad to hear that. 

Please get back to us if you require further assistance.

 

Kash