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How do i cancel my name from the bill

  • September 26, 2025
  • 4 replies
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A
New Contributor

I took out a pay as you go SIM on behalf of my son. And paid the first direct debit. 

He is now going to take over the payments but I can't cancel as the text messages go to his phone. 

 

I gave cancelled the direct debit but don't want to get bad credit for non payment. 

I can't find any way of actually contacting anyone. I tried dialling 7777 but as I'm not on ID mobile myself the call doesn't go through. Is there a customer service number to call from non ID mobile numbers? 

 

Can't even live chat as the app sends verification codes to his phone number

Best answer by WelshPaul

1. If you set up a direct debit, it will pay monthly, not pay as you go.


2. Cancelling your existing direct debit before setting up a new mandate will result in an unpaid bill, restricted services, and damage to your credit file. 
 

3. You claim you’re not an iD Mobile customer and refer to the number as not yours, but you are and it is yours.
 

You don’t need an app to chat with a live chat agent. Use the link below:

https://idmobile.co.uk/live-chat

 

    4 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • September 26, 2025

    1. If you set up a direct debit, it will pay monthly, not pay as you go.


    2. Cancelling your existing direct debit before setting up a new mandate will result in an unpaid bill, restricted services, and damage to your credit file. 
     

    3. You claim you’re not an iD Mobile customer and refer to the number as not yours, but you are and it is yours.
     

    You don’t need an app to chat with a live chat agent. Use the link below:

    https://idmobile.co.uk/live-chat

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Siân W
      iD Mobile Employee
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      • Siân W
      • iD Mobile Employee
      • September 27, 2025

      Hi ​@Alisonjr  you can find how to change the Direct Debit details here - How do I set up or change my Direct Debit details? | iD Mobile Community

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      A
      New Contributor
      • Alisonjr
      • Author
      • New Contributor
      • September 27, 2025

      Basically I set up the direct debit in my name and I joined on a SIM only on behalf of my son. 

       

      The phone number belongs to him. So I can't get the verification code to get into the app using the ID mobile number. 

       

      That is my issue. We have fallen out. 

      Siân W
      iD Mobile Employee
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      • Siân W
      • iD Mobile Employee
      • September 27, 2025

      I am sorry to hear that ​@Alisonjr 

      If the Direct Debit is in your name and you cancel this, as ​@WelshPaul  has advised, this could have a negative impact upon your credit rating.

      The other team that may be able to support with this is our vulnerable customer line. 

      You can find the phone number via the link below and explain that you are unable to access the app to change the details.

      https://www.idmobile.co.uk/legal/accessibility
       

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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