I took out a pay as you go SIM on behalf of my son. And paid the first direct debit. He is now going to take over the payments but I can't cancel as the text messages go to his phone. I gave cancelled the direct debit but don't want to get bad credit for non payment. I can't find any way of actually contacting anyone. I tried dialling 7777 but as I'm not on ID mobile myself the call doesn't go through. Is there a customer service number to call from non ID mobile numbers? Can't even live chat as the app sends verification codes to his phone number

1. Ifyou set up a direct debit, it will pay monthly, not pay as you go.2. Cancelling your existing direct debit before setting up a new mandate will result in an unpaid bill, restricted services, and damage to your credit file.3. You claim you’re not an iD Mobile customer and refer to the number as not yours, but you are and it is yours.You don’t need an app to chat with a live chat agent. Use the link below:https://idmobile.co.uk/live-chat

Hi @Alisonjr you can find how to change the Direct Debit details here -How do I set up or change my Direct Debit details? | iD Mobile Community

How do i cancel my name from the bill

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