I’ve helped to set up my neighbour with iD on an iPhone with the latest iOS. The new iD eSIM has installed correctly but isn’t working. The ‘Number’ field in Settings is blank. I only have the iD Order Number and the last 4 digits of the new Account. How do I find the mobile number to add this to the iPhone’s settings?
Solved
How do I find the phone number when a new eSIM isn't working?
+22Call another number you have access to from the phone or check the paperwork sent by email.
That’s the point. It won’t make calls or send texts. The initial paperwork has an order number but not a phone number.
+22Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
It started working of its own accord and an outgoing call presented the new number.
The iD process doesn’t explain that you have to wait for activation at their end to complete before it starts working. Maybe this could be improved.
+11Hi
Thanks for letting us know, and we're sorry for the confusion you experienced during the activation process.
We're pleased to hear everything has now started working, but we appreciate your feedback regarding the lack of information about waiting for the activation to complete on our end before the service becomes fully operational.
We'll make sure your feedback is raised internally, as we can see how making this clearer would help improve the experience for other customers.
Thanks again for taking the time to let us know.
Regards,
Gemma M
The iD Mobile Social Media Team
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