I just want an e-SIM. It should be simple. The instructions say Live Chat can issue one. Love Chat says I need to talk to an agent, click here. Nothing happens. Has anyone managed to get out of this doom loop?
Solved
How do i get an e-SIM? I've got stuck in a loop with the chat bot.
Best answer by Tyler C
Hey there
To get an eSIM, we’d certainly recommend talking to our live-chat agents.
As kindly advised by
1) Type "Hi"
2) Type your issue in brief
3) Type "Speak to an agent"
4) Click on "Customer Service" from the options provided
5) Type your full name
6) Type your mobile number
Thanks,
Tyler
+26Have you tried telling the helpful 24/7 iD chatbot you need to “talk to a person” a few times,
https://idmobile.co.uk/live-chat - the advisers work until 8pm on weekdays.
+24Hey there
To get an eSIM, we’d certainly recommend talking to our live-chat agents.
As kindly advised by
1) Type "Hi"
2) Type your issue in brief
3) Type "Speak to an agent"
4) Click on "Customer Service" from the options provided
5) Type your full name
6) Type your mobile number
Thanks,
Tyler
Hi
I am in the US failing to use my Roaming data
Need Help
Speak to an Agent
+26Debhura wrote:
I am in the US failing to use my Roaming data
Is you ROAMING turned ON in your iD account,
Is your bill cap high enough to cover the iD roaming charges for mobile data in the US?
All is set but not working
+25Hi
Have you tried manually connecting to other networks for a few minutes while in the US?
Are you sure you haven’t already exhausted your bill cap?
Tom
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