how do i get any real help in this place? | iD Mobile Community
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how do i get any real help in this place?

  • September 26, 2024
  • 4 replies
  • 36 views

Jez Rae
New Contributor

I can't get anywhere. My phone does not allow calls. How do I cancel? There are not even clear instructions on how to cancel! Is there any way you can get their help? Can you just cancel direct debit and hope they talk to you?

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4 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • September 26, 2024

 


Jez Rae
New Contributor
  • Author
  • New Contributor
  • September 26, 2024

When I try to cancel from PLAN it says The requested URL was rejected. Please consult with your administrator.


Your support ID is: 1029464746309006215

 

How do you cancel if  cancelling is rejected? 


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • September 26, 2024

Logout of this community forum, stay logged out. Now try accessing your id Mobile account.


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • October 1, 2024

Hi @Jez Rae,

Welcome to the Community!

Just checking how you got on with the information that @WelshPaul provided.

 

Kash