Community Member

Question

how do I obtain proof that I've purchased my phone with this new contract

Forum|Forum|2 months ago
June 18, 2026
3 replies
47 views

I have just purchased about a week ago a new contract with ID mobile, and with that I have the Samsung s26 ultra. One of the benefits of buying this was a free tablet, but I need proof of purchase before I can claim the tablet. I've logged into my account but cannot see anywhere and invoice stating I've purchased my phone.

Proof of purchase

iD Mobile Employee

Hi @Paul Glenn,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Anneline

New Contributor

I purchased a phone which I have lost need to know what phone I puchsrd

iD Mobile Employee

Hi @Jeff52,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

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