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Community Member
m1kola
Community Member
May 28, 2018 6:48 PM UTC
Solved

How do I order a SIM without previous address in the UK

Hi there,

I just tried to order an iD Pay Monthly SIM via idmobile.co.uk, but didn't manage to do so, because I do not have a previous address in the UK and I stayed in my current address less then 3 years. I can provide my previous address in another country, but it looks like there is no option for this (even if I click "Enter address manually" there is no "country" field).

Can I order a SIM online? If not, what are my options?

Many thanks,
Mikalai
This topic has been closed for replies.
Mohammed H
Mohammed HAnswer
iD Mobile Employee
May 30, 2018 11:23 AM UTC
Hello @m1kola,

Welcome to the iD Community.

Our PAY-Monthly SIMs require a credit check.

For a credit check, 3 years of address history is required.

There's no way around this sadly.

Our PAYG SIM's don't require a credit check so you can look at ordering one of these?

These SIM's are very flexible and come with no minimum period attached to it.

You can top up and either use credit:
  1. 1p per MB
  2. 2p per text
  3. 3p per minute
OR

Convert the credit into a plan:

With 3 plans available:
  • £5.00 - 100MB Data, 125 Mins, 500 Texts
  • £10.00 - 1GB Data, 500 Mins, Unlimited Texts
  • £15.00 - 4GB Data, 1000 minutes Unlimited Texts
Head here to find more info on this.

Mohammed
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
View in thread

9 replies

fred_mov
Community Member
fred_mov
Community Member
May 30, 2018 7:24 AM UTC
How can I se the up an count and order a SIM with a foreign address? I have just moved in to the current one in the UK and before I was living abroad but the system doesn’t accept addresses abroad. Same problem for the contact number, don’t have a UK one. Thanks!
Mohammed H
iD Mobile Employee
Mohammed HAnswer
iD Mobile Employee
May 30, 2018 11:23 AM UTC
Hello @m1kola,

Welcome to the iD Community.

Our PAY-Monthly SIMs require a credit check.

For a credit check, 3 years of address history is required.

There's no way around this sadly.

Our PAYG SIM's don't require a credit check so you can look at ordering one of these?

These SIM's are very flexible and come with no minimum period attached to it.

You can top up and either use credit:
  1. 1p per MB
  2. 2p per text
  3. 3p per minute
OR

Convert the credit into a plan:

With 3 plans available:
  • £5.00 - 100MB Data, 125 Mins, 500 Texts
  • £10.00 - 1GB Data, 500 Mins, Unlimited Texts
  • £15.00 - 4GB Data, 1000 minutes Unlimited Texts
Head here to find more info on this.

Mohammed
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Mohammed H
iD Mobile Employee
Mohammed H
iD Mobile Employee
May 30, 2018 11:51 AM UTC
How can I se the up an count and order a SIM with a foreign address? I have just moved in to the current one in the UK and before I was living abroad but the system doesn’t accept addresses abroad. Same problem for the contact number, don’t have a UK one. Thanks!

@fred_mov

I've merged your topic with this one as I've answered your question here.

Hello @m1kola,

Welcome to the iD Community.

Our PAY-Monthly SIMs require a credit check.

For a credit check, 3 years of address history is required.

There's no way around this sadly.

Our PAYG SIM's don't require a credit check so you can look at ordering one of these?

These SIM's are very flexible and come with no minimum period attached to it.

You can top up and either use credit:
  1. 1p per MB
  2. 2p per text
  3. 3p per minute

OR

Convert the credit into a plan:

With 3 plans available:
  • £5.00 - 100MB Data, 125 Mins, 500 Texts
  • £10.00 - 1GB Data, 500 Mins, Unlimited Texts
  • £15.00 - 4GB Data, 1000 minutes Unlimited Texts

Head here to find more info on this.

Mohammed
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Community Member
eduardogtc
Community Member
Jun 5, 2018 11:55 AM UTC
I'm living here in the UK for 6 months and before that I was living in Brazil.
I'm trying to buy a sim only plan and I need to inform 3 years address history, but the web page doesn't accept addresses outside the UK. It keeps asking me a UK postcode.

I think it's a bug on the webpage.

Anybody could help me? Or suggest a mobile company who doesn't have bugs...
Mohammed H
iD Mobile Employee
Mohammed H
iD Mobile Employee
Jun 6, 2018 12:35 PM UTC
I'm living here in the UK for 6 months and before that I was living in Brazil.
I'm trying to buy a sim only plan and I need to inform 3 years address history, but the web page doesn't accept addresses outside the UK. It keeps asking me a UK postcode.

I think it's a bug on the webpage.

Anybody could help me? Or suggest a mobile company who doesn't have bugs...

Hey @eduardogtc,

Sorry to hear you're having issues with purchasing that you believed is a bug.

I can confirm this isn't a bug with our website.

Our SIM-only plans and handset contracts are subject to a credit check which would require up to 3-years of UK Address history.

This means, if your previous address history is made up of international addresses, we would not be able to proceed with the order.

What you may wish to look at is a PAYG plan and I've gone into this further above.

I hope this answers your query.

Mohammed

EDIT: A similar topic to this already exists so I've merged your topic here.
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
babis
Community Member
babis
Community Member
Aug 5, 2018 7:21 PM UTC
why would a phone company require 3 years of address in the uk??!?!?!!? thats absurd ..... no comments
Mohammed H
iD Mobile Employee
Mohammed H
iD Mobile Employee
Aug 7, 2018 11:17 AM UTC
why would a phone company require 3 years of address in the uk??!?!?!!? thats absurd ..... no comments

Hey @babis,

I've moved your post here as I feel this topic may help provide alternatives and also relates to the same issue.

3 Years of UK address history is required for a credit check.
You may find this to be the norm for other networks too.

Without this, we would not be able to proceed with your order.

You can explore PAYG options as mentioned above.

Mohammed
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Anonymous
Nov 10, 2020 12:12 PM UTC

I’m in the same case as people complaining here, eu citizen, lived and worked in the uk for almost 2 years, have a current monthly plan costing 4 times what I would like to buy at ID with an excellent credit score.

There is no legal justification in requesting such history. Three doest not require it and yet they perform credit checks: https://www.threebroadband.co.uk/company-information/legal-stuff/credit-check-policy

That’s being extra-zealous, discriminatory and border line.

Will R
iD Mobile Employee
Will R
iD Mobile Employee
Nov 12, 2020 10:55 AM UTC

Hi there,

 

I’m sorry that we’re unable to offer what you’re looking for.

 

Will

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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