how do i receive the sign up currys voucher?

Same here.  I’ve not had any information about the currys voucher.

Hi @Wrighty263 & @mustbebuilt 

Have you checked the offers page to see how your voucher would be received/claimed?

https://www.idmobile.co.uk/claim-your-offer

Tom

Hi Tom, 

My offer isn’t listed on that page, although that page is useful as it seems I qualify for an Apple Music offer!

many thanks for your help with that.

@Wrighty263,

Glad to hear that we could help.

If you require further assistance, please let us know.

Kash

Hi Kash, if you can provide guidance on how to claim the currys voucher as advertised when I took the phone contract out, then it would be much appreciated.

Hi @Wrighty263 

Any Currys voucher we’ve offered would be on that page linked above, did you purchase via a third party site such as MSE?

Tom

I purchased a Google Pixel 8A which offered a £100 currys voucher.

@Wrighty263 is this the phone you bought? If so the details are on the offers link posted by @Tom and the voucher should be emailed to you by the 01/12/2024 as per the screenshot below. I am eagerly awaiting it too as our son wants a Nintendo Switch for Christmas and this will help massively with the cost of that.

Hey there @woody252506, thank you for your support to our customer.

Kind regards,

Tyler

I'm still waiting on mine also. I bought the contract in Dec, so looking at the dates, it'll arrive soon. Everything crossed 🤞

Hi ​@Katie Dh 

Thanks for getting in touch. 

Please do let us know how you get on. 

Nat 

I've still not received the voucher. Still waiting...

Very sorry to hear this. 

So we can check, can you please confirm the following?

• What handset and plan was purchased?
• What date was this ordered?
• Have you checked your junk/spam folders for the email?

Thanks, 

Nat

Hello! I have also not received my voucher. I purchased the monthly contract almost 7 weeks ago and still waiting to hear back. Can someone please assist as I am sure I won't receive anything unless I reach out on here like everyone else.

Thanks.

Hi ​@Priyesh123,

I can see that we have responded to you elsewhere and I would advise to get back to us there.

Kash

Hi Natalie,

Purchased on 1st December. Google Pixel 9.

Checked all spam and nothing came through at all. I've monitored it closely as wanted to buy a TV from Currys.

Received nothing at all. £100 Currys voucher hasn't arrived etc.

Thanks

Katie

I've still not received my voucher either, bought pixel 9 pro on 1st December, said it would be sent my 26th, nothing has arrived 🤷🏻‍♀️ how can I claim this please? 

I'm hoping Natalie can help resolve this. I don't think the voucher was ever sent at their end. Worst case scenario, report to MSE perhaps. 

Hi ​@Katie Dh,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

I will do, thanks for the reply.

I went on the live chat who were useless, told me to email address to send my issue to.

Waited 24 hours for an automated response that says if your concern is about a voucher email another email address.

Sent my email to that address, no reply 🤦🏻‍♀️ so annoying 

We are very sorry about this ​@Rach.Fen 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Thanks, 

Nat 

I opened accounts through MSE for my son and my daughter that should have had a voucher, I've never had any emails about them.

Not sure where to.start looking.

Thanks for that, I was just in time to get the voucher too.

We’re glad to hear ​@John Colston!

Thanks,

Tyler