Question

How do i register a new PAYG sim on a new mobile? (currently an ID monthly plan customer)

  • 8 May 2021
  • 1 reply
  • 28 views

I’m currently on a monthly ID plan, but planned to cancel this, and switch to a PAYG ID sim, i also have a NEW mobile which is complicating things as the instructions only seem to refer to using the same mobile.

When i put the PAYG sim into my new (unlocked) mobile, it just says “not registered on network”

How do i register this sim on a new phone? (i bought the PAYG sim ages ago, and i no longer have the receipt, it keeps asking for a “receipt number” also, isn’t the number on the back of the card sufficient? If i don’t have the reciept number does this mean i can’t activate the sim?)

 


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1 reply

Userlevel 6
Badge +4

Hi @sarfield 

Have you tried registering the sim using the link below:

https://my.idmobile.co.uk/web/cpw/sim-swap

-Mohsin

Why iD Mobile?