Skip to main content
Solved

How do I report a network issue?


  • New
 Contributor
  • 3 replies

How do I report network issues please?
I can receive calls / texts but, after I moved office, I am unable to get on the Internet (4G reported by the phone with a question mark).
Coverage and Three network don’t report issues with my postcode but this is going on for a while now.

Tried airplane mode on/off, restarting the device, moving around the office in diverse locations, no luck.

Thank you.

Best answer by Matthew T

@r4w, I’ve just looked into your account and seen the ticket you’ve raised. Looks like you’ll be receiving some communications soon regarding your complaint. Thanks.

View original
This topic has been closed for replies.

5 replies

Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 2001 replies
  • July 24, 2024

Hey @r4w,

You can contact our Live Chat team, who can raise a ticket with our network provider 3UK.

Thanks.


  • Author
  • New
 Contributor
  • 3 replies
  • July 24, 2024

@Matthew T That’s what I did, also raised a complaint, but the 3UK checker still doesn’t report problems with my current postcode. The issue persists as of today.


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 2001 replies
  • July 24, 2024

In that case @r4w, I’d recommend contacting 3UK Directly, as they own the infrastructure.

Thanks.


  • Author
  • New
 Contributor
  • 3 replies
  • July 24, 2024
Matthew T wrote:

In that case @r4w, I’d recommend contacting 3UK Directly, as they own the infrastructure.

Thanks.

I don’t think it’s that simple, I am afraid. I tried to chat with them and they were asking for my phone number, which doesn’t belong to Three.


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 2001 replies
  • Answer
  • July 24, 2024

@r4w, I’ve just looked into your account and seen the ticket you’ve raised. Looks like you’ll be receiving some communications soon regarding your complaint. Thanks.