Skip to main content
Solved

How do I report a network issue?


  • New
 Contributor
  • 3 replies

How do I report network issues please?
I can receive calls / texts but, after I moved office, I am unable to get on the Internet (4G reported by the phone with a question mark).
Coverage and Three network don’t report issues with my postcode but this is going on for a while now.

Tried airplane mode on/off, restarting the device, moving around the office in diverse locations, no luck.

Thank you.

Best answer by Matthew T

@r4w, I’ve just looked into your account and seen the ticket you’ve raised. Looks like you’ll be receiving some communications soon regarding your complaint. Thanks.

View original

5 replies

Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 1861 replies
  • July 24, 2024

Hey @r4w,

You can contact our Live Chat team, who can raise a ticket with our network provider 3UK.

Thanks.


  • Author
  • New
 Contributor
  • 3 replies
  • July 24, 2024

@Matthew T That’s what I did, also raised a complaint, but the 3UK checker still doesn’t report problems with my current postcode. The issue persists as of today.


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 1861 replies
  • July 24, 2024

In that case @r4w, I’d recommend contacting 3UK Directly, as they own the infrastructure.

Thanks.


  • Author
  • New
 Contributor
  • 3 replies
  • July 24, 2024
Matthew T wrote:

In that case @r4w, I’d recommend contacting 3UK Directly, as they own the infrastructure.

Thanks.

I don’t think it’s that simple, I am afraid. I tried to chat with them and they were asking for my phone number, which doesn’t belong to Three.


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 1861 replies
  • Answer
  • July 24, 2024

@r4w, I’ve just looked into your account and seen the ticket you’ve raised. Looks like you’ll be receiving some communications soon regarding your complaint. Thanks.