Hey there ​@Stopthespam, sorry you feel this way. When you first join us, we do send more emails to help customers who may need the help, or may be interested in further details about what their contract and SIM can do. However, you should be able to scroll to the bottom and opt out of marketing if you’re not wanting to keep receiving these. 

If you’ve only recently joined us, then that’s why you’re receiving more emails now, and these will become gradually less the longer you’re with us. 

However, to turn off iD Mobile marketing emails, find the "unsubscribe" link at the bottom of the email and click it. Alternatively, log in to your iD Mobile account online or the iD App, navigate to your account or profile settings, and adjust your communication preferences. 

Or, of course we can advise to simply ignore/delete them as you wish.

Thanks,

Tyler

There is no unsubscribe button and ive already unticked all options from my communication preferences. Is there any other options, is there an email address I can get in touch with? 

Im aware I can ignore them but ive had 20 emails total from ID in under 1 month, its just unnecessary. 

Hey there ​@Stopthespam, we don’t have an email address you can contact us on for general enquires I’m afraid. As mentioned, at the start of the contract, we do email more for the first month or two, to help the customers who need it. It may be that these emails are still sent as they can be important for many customers, even when opting out of marketing etc, so all we can really recommend is to ignore/delete them if you don’t need them.

You could block the email address (although this may block billing emails etc), or you could set a rule in your inbox so they go to a folder you don’t check or receive notifications for.. But as mentioned, we don’t always send this many emails, only at the start of the contract to help our customers as much as possible with what their contract with us is capable of, as many customers are unaware of the features etc offered by us.

Thanks,

Tyler