Hey there ​@Stopthespam, sorry you feel this way. When you first join us, we do send more emails to help customers who may need the help, or may be interested in further details about what their contract and SIM can do. However, you should be able to scroll to the bottom and opt out of marketing if you’re not wanting to keep receiving these. 

If you’ve only recently joined us, then that’s why you’re receiving more emails now, and these will become gradually less the longer you’re with us. 

However, to turn off iD Mobile marketing emails, find the "unsubscribe" link at the bottom of the email and click it. Alternatively, log in to your iD Mobile account online or the iD App, navigate to your account or profile settings, and adjust your communication preferences. 

Or, of course we can advise to simply ignore/delete them as you wish.

Thanks,

Tyler

There is no unsubscribe button and ive already unticked all options from my communication preferences. Is there any other options, is there an email address I can get in touch with? 

Im aware I can ignore them but ive had 20 emails total from ID in under 1 month, its just unnecessary. 

Hey there ​@Stopthespam, we don’t have an email address you can contact us on for general enquires I’m afraid. As mentioned, at the start of the contract, we do email more for the first month or two, to help the customers who need it. It may be that these emails are still sent as they can be important for many customers, even when opting out of marketing etc, so all we can really recommend is to ignore/delete them if you don’t need them.

You could block the email address (although this may block billing emails etc), or you could set a rule in your inbox so they go to a folder you don’t check or receive notifications for.. But as mentioned, we don’t always send this many emails, only at the start of the contract to help our customers as much as possible with what their contract with us is capable of, as many customers are unaware of the features etc offered by us.

Thanks,

Tyler

Was this ever resolved as i am having the same issue. There is no unsubscribe button on any of the emails and there is no preferences section in order for me to turn off all marketing and all communication from ID mobile. I do not want useful hint or tips, i do not want marketing. Heck i don’t even want you to have my email address but i need to give it to register and now I’m stuck with unwated marketing clogging up my emails that i have no way to stop.

Hi ​@Unsubscribe,

We're sorry to hear this has been frustrating.

If you've only recently joined iD Mobile, that may be why you're receiving more emails at the moment. These communications usually become less frequent the longer you've been with us.

To stop marketing emails, you can normally:

• Click the Unsubscribe link at the bottom of any marketing email.
• Alternatively, log in to My Account online or the iD Mobile app, go to your Account/Profile settings, and update your communication preferences.

If you're unable to see either of these options, we'd recommend contacting our Customer Service team via Live Chat so they can review your marketing preferences.

In the meantime, you can also ignore or delete any emails you don't wish to keep.

Regards,

Gemma M

The iD Mobile Social Media Team

These promotional emails do not contain an unsubscribe link, and there is no option to opt out in an online profile. This directly violates UK PECR/GDPR regulations.

You can file an official report with the Information Commissioner's Office (ICO): https://ico.org.uk/make-a-complaint/nuisance-calls-and-messages/spam-emails/report-spam-emails/

Hi ​@sjdlkasjdla,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

I’m also having the email problem. Your latest email says “This email was sent to you because you gave us your email address along with permission to contact you about special offers and new products from idmobile.co.uk.” - I most certainly did not! There is no unsubscribe link and I can’t for the life of me see where on the website or App there is a link to control communication preferences.

As referenced above, “These promotional emails do not contain an unsubscribe link, and there is no option to opt out in an online profile. This directly violates UK PECR/GDPR regulations.”

Please tell me how to stop the emails!

Hi ​@StopEmailingMe,

I’m really sorry for the frustration this has caused, and I completely understand why you want the emails stopped.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Tashnieka

The iD Mobile Support Team

I also see no unsubscribe link, and it's frustrating seeing agents her chatting BS about that - why are all these replies in private messages? We need a way to unsubscribe which doesn't risk missing actually useful emails like billing ones. In meantime thanks to person who shared to report the rules violation, will report there

Hi ​@MattAlexKaye,

Thanks for your feedback.

If you'd like to stop receiving marketing communications, you can manage your preferences by following the steps in the guide below:

It's worth noting that there are different types of communications. While you can opt out of marketing communications, we'll still send service-related communications where necessary, such as important account, billing or service updates.

The guide above explains how to review and update your communication preferences so that you only receive the communications you're happy to receive.

I hope this helps.

Regards,

Gemma M

The iD Mobile Social Media Team

​@Gemma M that wasn’t helpful. I checked and Email is already unticked, but I’m still receiving nonsense newsletters with advice like “Stay in control of your plan” and really generic obvious advice. That’s not a useful service message/transactional email, it’s junk. I’ve opted report it as a nuisance email to ICO. If you have a way to actually unsubscribe from these emails do let me know