I have an issue with my daughter’s account. It’s all in my name and I pay for it, but I cannot log in. And I need to talk to a person to resolve it. How on earth do I actually speak to a human being and not this awful chatbot? I have no means of accessing this account, and no means of talking to someone to give me access. It’s almost like it’s expressly designed to drive us mad
Best answer by andewhite
Have you tried telling the 24/7 chatbot you want to “talk to a person”,
Repeat this until you see an option for Customer Service.
+26Have you tried telling the 24/7 chatbot you want to “talk to a person”,
Repeat this until you see an option for Customer Service.
+24Hey there
If you need help getting through to an agent, please follow the below:
1) Type "Hi"
2) Type your issue in brief
3) Type "Speak to an agent"
4) Click on "Customer Service" from the options provided
5) Type your full name
6) Type your mobile number
Thanks,
Tyler
chatbot
+24Hi
How can we help?
If you can provide further information regarding your query we can assist you further.
Kash
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