Thanks for reply I have. A Samsung s20 fe. I’m not very technical I’m afraid! It’s a refurbished phone only had a couple of months and for the first time it’s using my data fast. My previous phone was fine 

Found it ! Might be something called smart switch which looks like it’s used a lot of data. Assume it’s when my friends son set new phone up from old one?? I’ve switched it off, will that be ok? 

Hi @Kath Maddock 

Samsung Smart Switch is typically only used at the set up of a device, to move device from one to another, you won’t need to use it any further if you’ve completed that process.

Tom

Hello sorry me again. Thanks Tom. I have purchased an add on and the phone has now used that data up so quickly again so have had to purchase another add on. I can’t see what else is using all the data ? Any suggestions please ? I only use the internet when I am at home and on wi fi so I don’t understand why it is using data so fast. 

Hi @Kath Maddock 

If your mobile data is being used you would not only be using internet while on Wi-Fi, the internet is also being used while off Wi-Fi.

To see what’s using the data, your device may have a data tracker inbuilt into it.

My best recommendation is to turn mobile data off in the device quick settings when you don’t want to use it, on when you do.

Tom

Thanks so much Tom. I’ll try that 

Hi @Kath Maddock,

I hope that you managed to get this resolved.

If you require further assistance, please let us know.

Kash