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how do i upgrade to a black friday deal, i am already on id?

Forum|Forum|1 year ago
November 30, 2024
3 replies
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Avtar Gill
Active Contributor

I am on a one monthly contract. I have seen a Black Friday del but how do I swap to new deal, as it will not allow me those options

Best answer by Tyler C

Hey there @Granniek, sorry to hear that.

I’d advise calling our sales team on Monday from 9am for further assistance on 02071391397.

Thank you,

Tyler

This topic has been closed for replies.

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Tyler C
iD Mobile Employee
Forum|Forum|1 year ago
December 2, 2024

Hey there @Avtar Gill, thank you for reaching out.

To upgrade with us, you’d need to order an upgrade from the iD Mobile app/website, not a new contract.

To upgrade on a 1-month plan, you’d need to have been with us for at least 6-months on the current plan.

Thanks,

Tyler

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Granniek
New Contributor
Forum|Forum|1 year ago
December 7, 2024

I am an existing ID customer on a monthly SIM only unlimited plan @ £18 per month.

I have tried twice to upgrade to a Black Friday 12 month SIM only unlimited plan @ £15 per month keeping the same number.
I’ve completed the process to the end including Credit Card details but have received nothing and my plan has still not changed.

Can you explain why this process has not worked please and what I need to do?