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how do i upgrade to unlimited data onto my current plan?

  • January 14, 2025
  • 2 replies
  • 118 views

Stephanie Share
Community Member

I would like to change my data allowance to unlimited. How do I do that without talking to a person as you cannot speak to them on the phone. 

Best answer by Daz_S

Hi there ​@Stephanie Share 

 

Shh, actually you can. They have a dedicated sales number 0207 139 1397. They should be able to tweak the account (number works during normal office hours).

Or this

But note

You can change plans after 30 days. However, if you’re a Pay Monthly customer, you cannot change to a plan that is cheaper than your original plan, as you still have to pay off the remaining balance for your phone. You can swap to a plan that includes more data at a higher cost – and if it doesn’t work out for you, you can change back to your original plan (as long as it is still available).

You’ll also have to meet all of the usual eligibility criteria, such as:

  • You’ve been with us for more than 30 days.
  • You haven’t changed plans within the last 31 days.
  • You have an active direct debit with us.
  • You don’t have a disconnection request pending.

 

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2 replies

Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • Answer
  • January 15, 2025

Hi there ​@Stephanie Share 

 

Shh, actually you can. They have a dedicated sales number 0207 139 1397. They should be able to tweak the account (number works during normal office hours).

Or this

But note

You can change plans after 30 days. However, if you’re a Pay Monthly customer, you cannot change to a plan that is cheaper than your original plan, as you still have to pay off the remaining balance for your phone. You can swap to a plan that includes more data at a higher cost – and if it doesn’t work out for you, you can change back to your original plan (as long as it is still available).

You’ll also have to meet all of the usual eligibility criteria, such as:

  • You’ve been with us for more than 30 days.
  • You haven’t changed plans within the last 31 days.
  • You have an active direct debit with us.
  • You don’t have a disconnection request pending.

 


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  • iD Mobile Employee
  • 2119 replies
  • January 15, 2025

Hi ​@Stephanie Share 

 

Thanks for getting in touch. 

 

Please do give our team a call on the number provided by ​@Daz_S  (thank you) and they will be able to assist further.

 

Thanks, 

 

Nat