Hey there ​@Bone2b, typically, you’d need to login to the iD Mobile app/website to request a disconnection, or use a PAC code to transfer your number to another network, which then cancels the plan. If you cannot or don't want either, then we can look at sending you a PM to assist with the 30-day disconnection.

Thanks,

Tyler

Pls pm me so we can’t start the cancellation. The phone hasn’t been used since Dec 2024… will I have to pay the £18 that’s outstanding & prob another month?

Hey there ​@Bone2b, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler