How does an existing customer change plans | iD Mobile Community
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How does an existing customer change plans

  • December 12, 2024
  • 6 replies
  • 197 views
Steve Bateman
New Contributor

Hello I am an ID customer and have been for a long time. 

I have a monthly contract and pay every month by DD. 

I would like to change my plan with more data. 

How do I do this 

Best answer by Kash M

Hi ​@Steve Bateman,

Glad to hear that this is resolved.

If you require further assistance, please let us know.

 

Kash

    This topic has been closed for replies.

    6 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • December 13, 2024

    Hi ​@Steve Bateman 

     

    We’d recommend using the iD Mobile app/website after having logged in/registered.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Steve Bateman
    New Contributor
    • Steve Bateman
    • Author
    • New Contributor
    • December 13, 2024

    Thanks for your reply. 

    I have the App and I log in and check my account through the app 

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • December 13, 2024

    Perfect, thank you. 

     

    Available plans and more information on the next step will be available to view on the app. 

    If you require more assistance, please let us know. 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Steve Bateman
      New Contributor
      • Steve Bateman
      • Author
      • New Contributor
      • December 13, 2024

      Hello Nat. 

      I have had the app on my phone for over a year I have gone to play store and found an updated version. 

      I have updated my app and I can see what I have to do now. 

      Thank you all very much for your help. 

      Kash M
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Kash M
      • iD Mobile Employee
      • Answer
      • December 15, 2024

      Hi ​@Steve Bateman,

      Glad to hear that this is resolved.

      If you require further assistance, please let us know.

       

      Kash

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        Steve Bateman
        New Contributor
        • Steve Bateman
        • Author
        • New Contributor
        • December 15, 2024

        Thanks for reply and offer for help 

        I am glad to say this is now sorted 

        Regards 

        Steve 

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