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June 27, 2026

how have i used 10g of data in the first day of my renew

  • June 27, 2026
  • 1 reply
  • 10 views

A new month has started and I’ve somehow used 10g of data. How ? 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 28, 2026

    Hi ​@Rothwell1,

     

    We're sorry to hear you've used more data than expected.

     

    There are a few reasons why this can happen, including apps running in the background, automatic app updates, cloud backups, video streaming, or using your phone as a hotspot.

     

    To help reduce your data usage, you can:

    • Turn off background app refresh/background data for apps you don't need.
    • Use Wi-Fi for app updates and cloud backups.
    • Enable your phone's data saver mode.
    • Reduce video streaming quality where possible.
    • Check your phone's data usage settings to see which apps are using the most data.

     

    If you'd like us to take a closer look at your usage, please contact our Customer Service team via Live Chat, and they'll be happy to investigate this further with you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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