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Question

How long for new phone and contract details to appear in app?

  • June 30, 2025
  • 1 reply
  • 6 views

Finally upgraded my S20 fe last night, she's served me well these 5 years 🤣

 

Anyway, I notice the new plan isn't reflected in the app yet, anyone know when this happens? I'd hate to pay two bills, there wasn't a login option at the checkout stage of purchasing my new plan and handset.

1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • June 30, 2025

Hey there ​@molzify, can you confirm it was definitely an upgrade?

 

Also, have you received the device?

 

Thanks,

Tyler