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how long is this accounts issue going to carry on


Sue Wicks
Active Contributor

Trying to add plans to ID app keeps saying not recognised 

Best answer by MalcK

Send a message to iD Mobile using their Facebook Messenger account. Should get to communicate with an employee. I've got reasonably quick replies.

Included all the details you have.

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4 replies

  • Helpful
 Contributor
  • 39 replies
  • Answer
  • June 4, 2024

Send a message to iD Mobile using their Facebook Messenger account. Should get to communicate with an employee. I've got reasonably quick replies.

Included all the details you have.


Sue Wicks
Active Contributor
  • Author
  • Active Contributor
  • 5 replies
  • June 4, 2024

Hi thank you for that give it a try 👍


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • June 11, 2024

Hi @Sue Wicks,

Welcome to the Community!

I hope that you managed to resolve your issue via Live Chat.

If you require further assistance, please let us know.

 

Kash

 


Sue Wicks
Active Contributor
  • Author
  • Active Contributor
  • 5 replies
  • June 11, 2024

Hi yes think ok now just my logon goes to husbands account and his logon goes to my account but correct details on account so just leavrpe it as it is 

thank you