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How many days can I use EU roaming before returning to UK?

  • January 27, 2023
  • 2 replies
  • 374 views

Daniel Kaplansky
Community Member

Hi,

Thinking to join iD mobile. I travel A LOT within the EU for work. Wondering how many days in a given period I can use EU roaming before returning to the UK? Any other time-related rules around using EU roaming?

Thanks,

Daniel

Best answer by Lauren K

Hi @Daniel Kaplansky@andewhite is correct here. Within a four month period, you’ll need to use your iD mobile in the UK more than you do while in the EU. This is in accordance with our fair usage policy. I’ve left more information on this down below! 

 

Fair usage policy

Our fair usage policy has been designed to prevent misuse of our inclusive EU roaming feature, such as someone permanently roaming and not living in the UK.

We understand that sometimes you'll want to roam for a few weeks at a time. That's absolutely fine. But if you roam more than you use your phone at home (we mean in the UK) over a 4-month period, we might think you’re permanently roaming. If so, we'll take the following action:

First of all, we'll send you a text reminding you of the fair usage policy. If you don't change your usage behaviour to comply with it, we'll also ask you to provide some sort of proof that you have strong ties to the UK, like a UK bill or bank statement.

If you don’t provide any proof of having strong ties to the UK, and you continue to roam in the EU more than you use your plan in the UK, we'll apply a surcharge to your EU roaming usage. When we do this we'll send you another text message - to make you're aware of the situation, and give you a second chance to stop roaming and avoid charges.

The surcharges that will be applied to your account if you exceed our fair usage limits are:

  • 3.2p per minute
  • 1p per text
  • 0.25p per MB

-Lauren 

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12446 replies
  • January 27, 2023

I think that within any given 4-month period, you’ll need to use your phone more often in the UK than abroad @Daniel Kaplansky.  


Lauren K
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • Answer
  • January 27, 2023

Hi @Daniel Kaplansky@andewhite is correct here. Within a four month period, you’ll need to use your iD mobile in the UK more than you do while in the EU. This is in accordance with our fair usage policy. I’ve left more information on this down below! 

 

Fair usage policy

Our fair usage policy has been designed to prevent misuse of our inclusive EU roaming feature, such as someone permanently roaming and not living in the UK.

We understand that sometimes you'll want to roam for a few weeks at a time. That's absolutely fine. But if you roam more than you use your phone at home (we mean in the UK) over a 4-month period, we might think you’re permanently roaming. If so, we'll take the following action:

First of all, we'll send you a text reminding you of the fair usage policy. If you don't change your usage behaviour to comply with it, we'll also ask you to provide some sort of proof that you have strong ties to the UK, like a UK bill or bank statement.

If you don’t provide any proof of having strong ties to the UK, and you continue to roam in the EU more than you use your plan in the UK, we'll apply a surcharge to your EU roaming usage. When we do this we'll send you another text message - to make you're aware of the situation, and give you a second chance to stop roaming and avoid charges.

The surcharges that will be applied to your account if you exceed our fair usage limits are:

  • 3.2p per minute
  • 1p per text
  • 0.25p per MB

-Lauren