Hi,
Thinking to join iD mobile. I travel A LOT within the EU for work. Wondering how many days in a given period I can use EU roaming before returning to the UK? Any other time-related rules around using EU roaming?
Thanks,
Daniel
Hi,
Thinking to join iD mobile. I travel A LOT within the EU for work. Wondering how many days in a given period I can use EU roaming before returning to the UK? Any other time-related rules around using EU roaming?
Thanks,
Daniel
Best answer by Lauren K
Hi
Our fair usage policy has been designed to prevent misuse of our inclusive EU roaming feature, such as someone permanently roaming and not living in the UK.
We understand that sometimes you'll want to roam for a few weeks at a time. That's absolutely fine. But if you roam more than you use your phone at home (we mean in the UK) over a 4-month period, we might think you’re permanently roaming. If so, we'll take the following action:
First of all, we'll send you a text reminding you of the fair usage policy. If you don't change your usage behaviour to comply with it, we'll also ask you to provide some sort of proof that you have strong ties to the UK, like a UK bill or bank statement.
If you don’t provide any proof of having strong ties to the UK, and you continue to roam in the EU more than you use your plan in the UK, we'll apply a surcharge to your EU roaming usage. When we do this we'll send you another text message - to make you're aware of the situation, and give you a second chance to stop roaming and avoid charges.
The surcharges that will be applied to your account if you exceed our fair usage limits are:
-Lauren
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.