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how to block number on website


Archie1968
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 Contributor

Hi, if my phone is lost or stolen I want to be able to block the number in my online account. However, the online guidance says to go to the account online and then go to “my services” - however this no longer seems to exist on the iDmobile website. Effectively  there is no way to block your mobile SIM or number via the iDmobile webite. Does anyone know how to do this?

 

Looks like they changed the website but forgot to leave a way to block ones number via the online account...the online literature however still says to go to “my services” which no longer exists...

 

Thanks 

Best answer by Tom

Hi @Archie1968 

 

This should be available in the third page under instead “Manage your iD services”.

 

If you’re still having issues, please let us know so we can get in touch.

 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
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  • June 19, 2024

Hi @Archie1968 

 

This should be available in the third page under instead “Manage your iD services”.

 

If you’re still having issues, please let us know so we can get in touch.

 

Tom


Archie1968
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  • Author
  • New
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  • 1 reply
  • June 20, 2024

Hi Tom,

 

Thanks for your reply. 

 

I’ve had a look and that page allows one to shut a lot of features and services but not to suspend the sim or the number altogether.

 

So I’m still a bit stuck as to how to suspend my phone account and number if i lose my phone or it is stolen…

 

Arch 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • July 5, 2024

Hi @Archie1968 

 

Okay, do you need to report a phone/SIM as lost/stolen? If so, we can do this if you let us know and get in touch.

 

Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom