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how to turn on roaming there is no "My Services"


Mark Swindells
Community Member

it says. “To check that roaming's activated on your account, log-in to the iD Mobile app or My Account online, go to 'My Services' then 'Roaming'. If it's off, toggle it on. “ however when you go into the account and into the mobile app there is no tab that says my services.

I had no calls, no data, no usage of my phone while I was recently in France, it only worked if I was on Wi-Fi.

Best answer by MalcK

Log in to iD app.

Small icons at bottom of screen. 

Select    'Plan'  icon

Next screen scroll down screen to see 3 choices, middle one is 'Manage your iD Services'

Select that and choose your options.

You might also need to turn on Roaming in your phone settings.

Good Luck

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4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • May 8, 2024

Unfortunately @Mark Swindells, it seems a lot of the online documentation still refers to the ‘old’ iD app and iD account online services. 

The project team seem fully occupied with sorting out issues with the ‘new’ iD app and iD account online, so documentation might be playing second fiddle. 

 


  • Helpful
 Contributor
  • 39 replies
  • Answer
  • May 8, 2024

Log in to iD app.

Small icons at bottom of screen. 

Select    'Plan'  icon

Next screen scroll down screen to see 3 choices, middle one is 'Manage your iD Services'

Select that and choose your options.

You might also need to turn on Roaming in your phone settings.

Good Luck


  • Helpful
 Contributor
  • 39 replies
  • May 8, 2024

Have you logged into iD mobile app?, not Community.

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • May 13, 2024

Hi @Mark Swindells,

Welcome to the Community!

Please let us know how you get on with the information that @andewhite and @MalcK provided.

If you require further assistance, please let us know.

 

Kash