Hi
I have changed from an iPhone XR with SIM to a iPhone 16e eSIM. All apps and photos have synched OK. However email and SMS aren’t working. How do I update when I can’t get anywhere with the chatbot and can’t find a telephone number to speak to a real person at iD Mobile?
+25Hi
I’m sorry to hear this, are you able to make calls?
Have you checked the iMessage/FaceTime settings?
Tom
+26Hi
I have changed from an iPhone XR with SIM to a iPhone 16e eSIM...
… I can’t get anywhere with the chatbot and can’t find a telephone number to speak to a real person at iD Mobile?
Just tell the 24/7 chatbot you’d like to “talk to a person”,
There isn’t a telephone support helpline at iD Mobile - the customer help & support is online only.
+26…
Can’t make calls. What would I check on the FaceTime settings?
Thanks Gordon
Have you checked the mobile number in Settings > Apps > Phone > My Number is correct,
In addition, maybe check Apple don’t ‘think’ your mobile number is still linked to your ‘old’ iPhone XR device.
FaceTime not an iD network service, it’s a proprietary service for Apple devices, which requires a network connection to work (a mobile data network or Wi-Fi network connection).
Hi
Please could you check if the number is showing correct on your device settings and iMessage settings?
Are you able to send an iMessage, normal texts or neither?
Anika
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
