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Huawei Smart Pro when will it be back in stock?


AmandaLovingLife
Active Contributor

Huawei Smart Pro when will it be back in stock?

Best answer by Ryan D

Hi @AmandaLovingLife,

We have heard back from the team and unfortunately we will not be receiving further stock across the Huawei line of devices. Sorry about that!

Ryan

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15 replies

Rory C
iD Mobile Employee
  • iD Mobile Employee
  • 1684 replies
  • October 6, 2021

Hi @AmandaLovingLife, we don’t carry the P Smart Pro, unfortunately. Were you referring to the P Smart 2021?

If so, do you have any particular preference on colour? It looks like this might be an end of life product in all honesty, but we can double check for you.

 

Thank you,

Rory


AmandaLovingLife
Active Contributor

HI Rory, yes sorry that was the one. I'm not fussed on the colour. I've just purchased the Huawei MatePad Pro so I want to stay with Huawei for my upgrade as the phone instantly updates the MatePad. 


Rory C
iD Mobile Employee
  • iD Mobile Employee
  • 1684 replies
  • October 6, 2021

No problem @AmandaLovingLife, I’ll check this with the Stock Team and get back to you as soon as I can. It could take up to 72 hours to hear back, but if it’s any sooner we’ll let you know.

 

Thank you,

Rory


AmandaLovingLife
Active Contributor

Thanks s so much Rory there's no immediate rush 🙂


Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • October 8, 2021

Hi @AmandaLovingLife,

We’re just letting you know that we’re still waiting to hear back from the team but we will be back in touch here as soon as we find out.

Kind regards,

Ryan


AmandaLovingLife
Active Contributor

Thanks so much Ryan for keeping me updated it's really appreciated. 


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • October 9, 2021

No worries @AmandaLovingLife,

 

Your patience is greatly appreciated.

 

Will


AmandaLovingLife
Active Contributor

Hi Ryan, Will, has there been any news on the option of a Huawei upgrade? 


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • October 14, 2021

Hi @AmandaLovingLife,

 

Unfortunately our colleagues at the warehouse are taking their time getting back to us on this. We are checking it every day for you and will let you know as soon as we hear back, I’ve just this minute sent a chase up to the existing escalation.

 

Cheers for your patience.

 

Will


AmandaLovingLife
Active Contributor

Thanks for responding so quickly Will, I'll keep my fingers crossed! 


Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • Answer
  • October 17, 2021

Hi @AmandaLovingLife,

We have heard back from the team and unfortunately we will not be receiving further stock across the Huawei line of devices. Sorry about that!

Ryan


AmandaLovingLife
Active Contributor

Awh that's a shame as I really liked ID Mobile. I'll just need to move to another company. Thank you so much for your continued follow up 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • October 19, 2021

@AmandaLovingLife , sorry about that.

The other option is you can buy the phone outright and swap to a SIM only plan with us if you wanted.

Mohammed

 


AmandaLovingLife
Active Contributor

Unfortunately my screen has cracked that's why I was desperate for an upgrade to replace it otherwise I'd just have stayed with the phone I have 


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • October 20, 2021

It’s a shame, but we completely understand your decision.

 

Take care @AmandaLovingLife.

 

Will