Hello ​@Fardous Khan 

Thank you for getting in touch. 

We apologise for any issues you have faced when attempting to request a PAC. What is the error message you are getting please?

Hopefully, you have been able to complete your request since posting but if you still require assistance, please do let us know. 

Thanks, 

Nat 

I have the same issue. I am leaving iD mobile and I need my PAC ASAP.

I have been requesting my PAC all day - via text or the app. I have received text message from iD asking me to try again. “We’ve encountered an issue processing your PAC request. This could be due to required maintenance or an unexpected system issue. Please try again later. We apologise for any inconvenience - iD Mobile”.

Can you help?

Hi there ​@LauFife 

Try requesting the PAC but with your date of birth included, so PAC DDMMYY to 65075

Or to disconnect in the iD Mobile app or My Account Online, you can:

1. Open the iD Mobile app or log-in to My Account Online.
2. Tap ‘Plan’.
3. Tap ‘Leave iD’.
4. Tap ‘Get PAC code’ ← in your case or ‘Get STAC code’.
5. Tap ‘Yes, proceed’.

Thanks for coming back to me, ​@Daz_S . However, please note that I mentioned in my post that I used text [with my data of birth included] and I logged in to My Account. That’s how I got these messages from iD to try again...

At 6pm yesterday, I used LiveChat and was asked to “allow a timescale of 48 hours for the [technical] team to action the request”. Fingers crossed.

Hello ​@LauFife 

Thanks for getting in touch. 

We are sorry to hear you are experiencing this issue.

Have you received any updates regarding the investigation? If not, please let us know and we will be happy to help. 

Thanks, 

Nat 

Hello ​@Nat . I am glad to report that your team has sorted it out within 48 hours. I got my PAC.

Thanks!

That’s great to hear ​@LauFife 

Please get in touch if you require any assistance in the future. 

Nat