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Question

I am no longer receiving text messages from Co-op bank (since last week)

  • July 17, 2025
  • 3 replies
  • 513 views
Adam Wilden
Active Contributor

Hi,

I am no longer receiving text messages (OTPs) from Co-op bank (they were working last week).  I see at least one other person seems to have a similar issue.

Co-op say they are sending them.  These are important as I can’t do any banking without pass codes (which co-op only send via txt).

Other texts are working fine.

Can someone from ID investigate asap?

Thanks - Adam.

 

    3 replies

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • July 18, 2025

    Hi ​@Adam Wilden 

     

    We’re very sorry to hear this.

     

    Have you tried rebooting the device?

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Adam Wilden
    Active Contributor
    • Adam Wilden
    • Author
    • Active Contributor
    • July 18, 2025

    Yes - and various other things. 

     

    It’s not just me.  Other Co-op customers have also logged calls saying the are not getting texts from the bank.

     

    OTP texts from other online retailers/banks are working fine.

    A
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Anika A
    • iD Mobile Employee
    • July 18, 2025

    Hi ​@Adam Wilden 

     

    Which device are you using?

     

    Have you tried resetting your network settings?

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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