I can't call

Hi there ​@Wiktor Laskowski 

Are you a new customer to iD or have you been a customer for some time?

If you’re new and brought your phone number from a previous supplier it may be the case that your number transfer (port) isn’t completed yet as it can take up until 10pm on the day of the transfer.

If you’re an existing customer and were late paying your bill it can take up to 24 hours after they receive the payment until the service starts working again (normally it is around 4 hours). But restarting the phone can sometimes bring the time down

No I'm not new customer. I'm not lat paying. My account it is clear. But service is very poor and customers service as well. I'm very disappointed about service.  Sins couple years was many times problem with take my payment as well. Direct debit was set up many times as well. Always it is something wrong. 

Thanks for clarifying Wiktor.

So when you joined iD Mobile has the signal always been bad? If so have you ever reported this and has iD Mobile investigated this?

Or was it good and then at some point in time the signal got worse? Again what was said when your raised this?

And for some strange reason the payments were not always taken even though the direct debit was set up and for every bill date you have enough money to cover your bill and this has been a problem for around 2 years? Have iD Mobile ever said why the DD keeps failing?

I can only suggest you raise all of these issues again via their live chat. If you do then after filling out the required fields type talk to person to bypass their automated chat bot - or wait to see if a member of staff on these forums wants to take all of these issues on and resolve them for you. Or if you’re at the end of your current contract maybe consider moving to another service provider.

Hey there ​@Wiktor Laskowski, we’re sorry to hear that.

If you’re having issues with payments etc, then we’d recommend contacting our live-chat to look into this further:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler