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I can't log in to my account


I am having trouble logging into my account - I have forgotten the password and it won’t let me reset it as it is saying that my surname and date of birth are wrong - they aren’t!

Please can someone help?



2 replies

Userlevel 8
Badge +5

You’ll need to use the iD Mobile Live Chat service to ‘speak’ to an iD customer service agent, who’ll be able to look at your account.

The customer service agents work between 9am - 8pm weekdays - outside these hours there’s only a chat-bot. To ‘speak’ to an agent, type “talk to a person”.


Userlevel 6
Badge +6

Hey @GemmaJS, are you absolutely certain you’ve already registered for an account? 

Might be worth double checking by trying to register here first.


Thank you,



Why iD Mobile?