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Question

I can't log in to my account

G
Community Member

Hello, 

I am having trouble logging into my account - I have forgotten the password and it won’t let me reset it as it is saying that my surname and date of birth are wrong - they aren’t!

Please can someone help?

Thanks,

Gemma

    This topic has been closed for replies.

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12459 replies
    • May 26, 2022

    You’ll need to use the iD Mobile Live Chat service to ‘speak’ to an iD customer service agent, who’ll be able to look at your account.

    The customer service agents work between 9am - 8pm weekdays - outside these hours there’s only a chat-bot. To ‘speak’ to an agent, type “talk to a person”.

     

    Forum member (non-iD).
    Rory C
    iD Mobile Employee
    • Rory C
    • iD Mobile Employee
    • 1684 replies
    • May 27, 2022

    Hey @GemmaJS, are you absolutely certain you’ve already registered for an account? 

    Might be worth double checking by trying to register here first.

     

    Thank you,

    Rory

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