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i can't log in to my account online and on the app

  • September 15, 2024
  • 3 replies
  • 107 views
S
New
 Contributor

I have tried several times but can't log into my account both via the app and online. Come on guys, we are in the 21st century and a DEVELOPED country. Customers shouldn't be experiencing such issues and shouldn't take hours to get such things resolved. It's frustrating and ridiculous!!!! 

GET YOUR ACTS TOGETHER

Best answer by Matthew T

@st_alberto It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 8th May. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.

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    3 replies

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • September 18, 2024

    Hi @st_alberto,

    Welcome to the Community!

    Please can you advise what error message you get?

    Have you definitely registered an account?

     

    Kash 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New
 Contributor
    • st_alberto
    • Author
    • New
 Contributor
    • 1 reply
    • September 18, 2024

    I have registered and the details I used to log in are accurate

     

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1860 replies
    • Answer
    • September 23, 2024

    @st_alberto It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 8th May. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.

    iD Community Manager

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