I can't make calls but can reveice date | iD Mobile Community
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I can't make calls but can reveice date

  • June 18, 2025
  • 4 replies
  • 40 views

Yong Liu
New Contributor

I can receive calls, but I can’t make any.  and  can receive  date  ,     my telephone  is  iphone XS  4G,    i dont  how to do it 

4 replies

Yong Liu
New Contributor
  • Author
  • New Contributor
  • June 18, 2025

Calling abroad from the UK is chargeable and is not included in your standard allowances or add-ons. For international calling rates, please visit our international call charges page: https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges


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  • iD Mobile Employee
  • June 19, 2025

Hello ​@Yong Liu 

 

Thank you for getting in touch. 

We are sorry to hear you are experiencing issues when attempting to make calls. 

Can you please confirm if you are outside of the UK at the moment?

 

Natalie 


Yong Liu
New Contributor
  • Author
  • New Contributor
  • June 19, 2025

I’ve been staying in the UK all the time, but whenever I try to call the UK credit card company, ID keeps sending me a message (as shown above). I don’t know what to do.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • June 21, 2025

Hey there ​@Yong Liu, who is the company you’re trying to call and what’s their number please?

 

You may need to increase your bill cap via the iD Mobile app/website if it’s a chargeable number to allow it to go through.

 

Thanks,

Tyler