Calling abroad from the UK is chargeable and is not included in your standard allowances or add-ons. For international calling rates, please visit our international call charges page: https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

Hello ​@Yong Liu 

Thank you for getting in touch. 

We are sorry to hear you are experiencing issues when attempting to make calls. 

Can you please confirm if you are outside of the UK at the moment?

Natalie 

I’ve been staying in the UK all the time, but whenever I try to call the UK credit card company, ID keeps sending me a message (as shown above). I don’t know what to do.

Hey there ​@Yong Liu, who is the company you’re trying to call and what’s their number please?

You may need to increase your bill cap via the iD Mobile app/website if it’s a chargeable number to allow it to go through.

Thanks,

Tyler