I cannot make or recive calls when not at home connected to my wifi. Only emergency calls are available. I am using a Samsung Phone. | iD Mobile Community
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I cannot make or recive calls when not at home connected to my wifi. Only emergency calls are available. I am using a Samsung Phone.

  • July 22, 2025
  • 7 replies
  • 69 views

I cannot make or recive calls when not at home connected to my wifi. Only emergency calls are available. I am using a Samsung Phone.

7 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 23, 2025

Hey there ​@Harjinder Sehmi, sorry to hear that. What model Samsung do you have, and what’s the full postcode(s) you’re having issues in please?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 23, 2025

Hi Tyler, i an using a Samsung S21, post code Ub4 0ht.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 23, 2025

Hey there ​@Harjinder Sehmi, thank you. I can see that Three UK are working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

 

We hope to have things fixed as soon as possible and will add any updates here.

 

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

 

How long have you had calling issues for? Do calls work elsewhere?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 23, 2025

Hi Tyler, I have predominantly just been at home for over a month now. But every i time I have been out over the past 2 weeks I have noticed this issue. At home there is no problems when I am connected to my own WiFi. Its just when I am not at home. Please let me know when this will be fixed as I have to look after my elderly mother. If I am out she cannot call me. If this issue cannot be solved then I need to switch providers ASAP.


  • Author
  • New Contributor
  • July 25, 2025

The issue has still not been resolved i was out yesterday morning and again only allowed to make Emergency Calls. Could not call or receive calls.


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • July 25, 2025

Hi Tyler, i an using a Samsung S21, post code Ub4 0ht.

Looks like the might be an ongoing network incident in your area, ​@Harjinder Sehmi.

 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 28, 2025

Hi there ​@Harjinder Sehmi, sorry to hear that. As I’ve mentioned above, there is an issue in your area at the moment being worked on. What date did you first notice the issue please?

 

Thanks,

Tyler