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i cant make or receive calls since Thursfay

  • October 5, 2024
  • 1 reply
  • 38 views

I have been with Id mobile for years using a SIM only card currently in a motorola edge 20 lite which is fully updated . I update my plans regularly , last time a month ago.

 

On Thursday 3rd October I stopped being able to make it receive calls. I can text, use internet, apps etc. without a problem. 

I have completed all the checks as advised as I saw there was an issue around 3G. I am usually on 5G, sometimes dropping to 4g depending on reception.

I have read several other community members similar concerns but I can't find what's causing the problem or how to resolve it out side of the checks which I have completed.

My phone is an accepted device.

Any solutions please as I'm now getting desperate?

Thanks

Best answer by Lauren

Hi @Claraduck, I’m sorry to hear that you’re still having issues with this.

Have you tried a replacement SIM at all? If your SIM card is a few years old, this may be the issue if you’ve followed all the below troubleshooting steps prior:

3G is being switched off. What do I need to do? | Join the discussion, ask questions, share advice. (idmobile.co.uk)

If you can, it may also be worth placing the SIM card in another phone, making a test call and placing the SIM back in.

-Lauren

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Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • Answer
  • October 8, 2024

Hi @Claraduck, I’m sorry to hear that you’re still having issues with this.

Have you tried a replacement SIM at all? If your SIM card is a few years old, this may be the issue if you’ve followed all the below troubleshooting steps prior:

3G is being switched off. What do I need to do? | Join the discussion, ask questions, share advice. (idmobile.co.uk)

If you can, it may also be worth placing the SIM card in another phone, making a test call and placing the SIM back in.

-Lauren