I’ve come to the end of a 24 month contract and want to change to a sim only but when I try to do this I get Oops something went wrong, I don’t want another £43 bill due to ID changing the app (not my fault) also I can’t now find my usage as you could on the old app. Seems the only way to do it is leave ID and go to a new provider? Help
Hi have the same problem trying to upgrade my contract for the last four days. I understand that can be some issues while transfering information for several hours, but not for few days.
Userlevel 7
+7
Hi
Welcome to the Community!
Sorry to hear that you are having issues with your upgrades.
If you are still having problems you can call our Sales Team on 0207 1391 397 and someone will help you out.
Kash
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