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i choose the wrong switch date

  • April 10, 2025
  • 2 replies
  • 165 views
T
Community Member

I set up a number switch from my old network to yours, but the wrong date was preselected and I didn’t notice and now I’ll be without a sim on an important day :/ how do I change the date I selected.

Best answer by andewhite

Just speak to the iD customer service team, ​@Thepixelpoet. 

The iD advisers work until 8pm on weekdays. 

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • Answer
    • April 10, 2025

    Just speak to the iD customer service team, ​@Thepixelpoet. 

    The iD advisers work until 8pm on weekdays. 

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • April 10, 2025

    Hey there ​@Thepixelpoet, we hope the advice from ​@andewhite has been able to help and you managed to speak to an agent via our live-chat.

     

    If not, please do let us know.

     

    Thanks,

    Tyler

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