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Question

i choose the wrong switch date


I set up a number switch from my old network to yours, but the wrong date was preselected and I didn’t notice and now I’ll be without a sim on an important day :/ how do I change the date I selected.

2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12165 replies
  • April 10, 2025

Just speak to the iD customer service team, ​@Thepixelpoet

iD Mobile

The iD advisers work until 8pm on weekdays. 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3719 replies
  • April 10, 2025

Hey there ​@Thepixelpoet, we hope the advice from ​@andewhite has been able to help and you managed to speak to an agent via our live-chat.

 

If not, please do let us know.

 

Thanks,

Tyler