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i.d are useless

J
New
 Contributor

Once again bill paid and no service for a second time, 

14 hours last time no service I had to use online chat to reactive its unacceptable, your company needs investigating as there is no terms in contract that states 2 days after bill due you'll.disconnect, 2 days!!! Not weeks,

You have breached terms of agreement multiple times I want my contract voided and compensating for lack of service and costs to my works and business ontop of this you claim to support vulnerable yet I have multiple health conditions and your leaving me without means to call doctors or anything else  totally illegal 

Best answer by Tyler

Hey there @John stanton, we’re sorry you feel that way.

 

When payments aren’t paid on-time, services can become suspended. Therefore, once paid, it can take up-to 24 hours for services to resume (typically a few hours). We’d also recommend restarting the phone every few hours once paid after suspension to check if services are resumed.

 

As you have done, if there’s an issue and services aren’t resumed, then our live-chat team can un-suspend the account for you. Of course, we appreciate this isn’t ideal and we apologise that this has now happened twice to you.

 

To counter this, we’d advise to ensure payments are made on-time, or you contact us before the payment due date to ask for a payment extension for a date you can pay the bill to avoid services to be suspended. We completely appreciate your frustrations, but the suspensions are done by our systems automatically when a payment is missed/late.

 

Thank you,

Tyler

 

 

 

View original

    6 replies

    J
    New
 Contributor
    • John stanton
    • Author
    • New
 Contributor
    • 3 replies
    • June 9, 2024

    13 hours again totallying to 27 hours of lost service how do you intend to rectify this as its grounds to either cancel contract, 

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • 1883 replies
    • June 9, 2024

    Morning @John stanton,

    Have you tried any device troubleshooting steps, such as:

    1. Turning on Airplane Mode, waiting one minute, then turning it off again.
    2. A force restart of the handset? If you Google ‘How do I force restart {Make & Model}’ you will get an answer!

    If neither of the options work, I’d recommend contacting our Live Chat or view other ways of contacting us here.
     

    Have you considered setting up a Direct Debit? It’ll take the payments automatically before they become overdue, which can cause a disconnection.

    Thanks.

    iD Community Manager
    J
    New
 Contributor
    • John stanton
    • Author
    • New
 Contributor
    • 3 replies
    • June 10, 2024

    I'd suggest reading the post properly, as again paying attention is the point, 

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 4228 replies
    • Answer
    • June 21, 2024

    Hey there @John stanton, we’re sorry you feel that way.

     

    When payments aren’t paid on-time, services can become suspended. Therefore, once paid, it can take up-to 24 hours for services to resume (typically a few hours). We’d also recommend restarting the phone every few hours once paid after suspension to check if services are resumed.

     

    As you have done, if there’s an issue and services aren’t resumed, then our live-chat team can un-suspend the account for you. Of course, we appreciate this isn’t ideal and we apologise that this has now happened twice to you.

     

    To counter this, we’d advise to ensure payments are made on-time, or you contact us before the payment due date to ask for a payment extension for a date you can pay the bill to avoid services to be suspended. We completely appreciate your frustrations, but the suspensions are done by our systems automatically when a payment is missed/late.

     

    Thank you,

    Tyler

     

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New
 Contributor
    • John stanton
    • Author
    • New
 Contributor
    • 3 replies
    • June 21, 2024

    I'd suggest you check terms of service in initial contact as due to various breaches I won't be paying or staying with I'd and happy to take to court for leaving a vulnerable person without service specially as been made aware of this bill was overdue by 2 days! Not weeks 

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8408 replies
    • July 5, 2024

    Hi @John stanton 

     

    I’d suggest ensuring that all your payment details and direct debits are up to date and that there’s enough money in your account to support incoming bills, if bills are missed, service may be restricted.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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