i didnt get the earphone's that were ment to be included ? | iD Mobile Community
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i didnt get the earphone's that were ment to be included ?

  • December 11, 2024
  • 4 replies
  • 140 views

AleXander Scott
New Contributor

hi i upgraded my sons phone to a google pixle 8e it was ment to come with a set of ear buds and hasnt who and how can i find out whats happened here ?

 

thanks 

 

alex 

4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • December 11, 2024

Okay ​@AleXander Scott, according to the iD Mobile offers page online at https://www.idmobile.co.uk/claim-your-offer, there were only 19 Pixel Buds available for the offer. 

Maybe the offer’s stock had run out when iD came to process your order.


AleXander Scott
New Contributor
  • Author
  • New Contributor
  • December 11, 2024

its a 8 a and still says 71 units today was 100 plus 2 days ago when ordered 
?


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • December 11, 2024

its a 8 a and still says 71 units today was 100 plus 2 days ago when ordered 
?

It’s possible the warehouse has made a mistake, ​@AleXander Scott

Seems like the buds should’ve been supplied with the phone you ordered. 

Maybe the iD online Live Chat customer advisers can help - the advisers work until 8pm on weekdays. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • December 11, 2024

Hi ​@AleXander Scott 

 

I can see the offer notes that there are 71 units available and would only be sent on selected tariffs.

 

Please could you let us know the data amount and the exact price per month of your tariff?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Tom