I have a 2 month contact, but I'd like to change my contract - for a new phone | iD Mobile Community
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I have a 2 month contact, but I'd like to change my contract - for a new phone

  • July 19, 2025
  • 1 reply
  • 54 views

Janz Gornik
Community Member

I made the mistake of buying the new Samsung S25 Ultra back in May 2025, thinking it was the best option at the time. I signed a 2-year contract.

Now I’ve just seen the release of the Samsung Z Fold 7 — only two months too late for me! It’s honestly the perfect phone for my needs, especially because I often need to open multiple emails at once for work, and the wider screen would make a big difference.

I don’t mind paying extra — I’d be happy to trade in my current phone, extend the contract, or do whatever’s needed. I’d just really like to switch to that model, as it would be a game changer when I don’t have my laptop with me.

Unfortunately, I don’t see any upgrade or contract change options in the app. Is there anything else I could do? Thanks in advance for any advice or suggestions!

Hopefully, ID Mobile can meet me halfway — I’d really appreciate the chance to make the switch, even if it means paying a bit more.

1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 21, 2025

Hey there ​@Janz Gornik, unfortunately, if you’re outside the returns window, we wouldn’t be able to offer a return or exchange for a new phone I’m afraid. I really appreciate you may wish to change phone, but it’s not something we can offer, I’m really sorry about that!

 

We can only advise to wait until you’re eligible to upgrade, or look at purchasing this device alongside your current plan and use our SIM card inside, but I understand that may not be cost efficient.

 

Sorry again!

 

Thanks,

Tyler