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New Contributor
July 9, 2025
Question

I have a delay in receiving Text messages

  • July 9, 2025
  • 17 replies
  • 471 views

I am experiences a delay in receiving SMS messages. Specifically notifications of missed calls and authorisation codes that support logins (for multifactor authentication). Please advise

    17 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 9, 2025

    Hey there ​@Djwright02, sorry to hear that. How long have you had issues for, and is it only texts you’re having issues with?

     

    What phone do you have, and what’s your full postcode?

     

    Thanks,

    Tyler

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    New Contributor
    July 9, 2025

    I have had the issue for approx 2-3 weeks. It is for SMS messages  iMessage work fine. It is very inconvenient when I am trying to gain access to a site/account using a 6 digit code for MFA. It is also hours late in informing me of a missed call by text.

    iPhone 16

    G847HF

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 10, 2025

    Sorry to hear that ​@Djwright02. Is it only an issue with texts? You don’t have any calling or data issues?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 7, 2025

    I have the same problem … MS365 needed to send me a security code last night and it took 14 hours to come through. Now trying to reconnect to my PodPoint app and still haven’t received a text 3 hours later. Two other apps this morning (changing phones means I’m having to reactivate accounts which have payment information included a lot at the moment) took over an hour, by which time I’d given up and left the EV charging station). It’s getting to a point where I’m regretting swapping to iD … 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 7, 2025

    Hi there ​@Learniture James, sorry to hear this. Did you recently switch your number over to us?

     

    Do you have issues with all texts, or only some?

     

    Thanks,

    Tyler

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    New Contributor
    August 7, 2025

    I have only just switched my number over, Tyler. And it appears to be automated texts that aren’t getting through - others are.

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 7, 2025

    Hi thee ​@Learniture James, thank you for confirming. When you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 7, 2025

    Two numbers are showing, Tyler … the one allocated when I took out the contract, and my old number that was ported across. Both say “primary”. I did wonder whether I should remove the temporary number, and whether that is what’s cocking it all up.

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 9, 2025

    Hi there ​@Learniture James, that may be causing the issue. I’d recommend removing the temporary number and see what happens then!

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 3, 2025

    I also have recentky had delays in receiving messages - praticularly 2FA codes, sometimes for hours before they arrive. Only recently happening.  My messageing number starts with +44 if that matters?

    I end up asking for a second and third code to be sent then they all arirve hours ater...too late by then.

     

    Surely its an ID Mobile problem not my phone setting?