Take it back to retailer; their legal responsibility to fix.

Thanks.  It's ID mobile.  I'll give it a go.

I am sorry to hear that your phone is not working as it should ​@Heyadad 

Your phone is covered by a 24-month manufacturer warranty. If there is no physical damage to the phone (such as a crack or liquid damage) then we will be able to assist you with getting it checked.

Please take your phone into any Currys store. We will then be able to assess your phone, and if we can't fix it there and then, we can send it off to be repaired at our Repairs Centre.

We would advise that you back up your phone and keep hold of any SIM and/or memory cards you may be using in the phone.

When we repair your phone, it should take no longer than 14 days. However, if we need to send your phone to the manufacturer directly, this can take up to 28 days. Additionally, subject to availability, we may have a loan phone we could lend you. This way you would not be without a phone, whilst you wait for yours to be repaired.

I hope this helps. 

Helpful.  Thanks.  I took my phone to Curry's. The sales assistant checked the screen and said there's no damage, which there isn't.  He said he would need to send it off for repair.  I asked about a loan phone but was told they couldn't help.  In this day and age I can't do without a phone.  I'm stuck with a phone that's less than a year old and will have to continue with it until I can get out of the contract.

Can you advise please. 

Hey there ​@Heyadad, unfortunately, not all stores have phone’s to loan out. If you’d want the free repair, you’d need to work out other arrangements I’m afraid, or go via the manufacturer directly.

Thanks,

Tyler

Hi.  My phone, a pixel 9, has another line across the screen and is beyond usable. I must have a phone for work and to support my son and girlfriend who have a week old baby. 

So here's two questions. 

If I do a factory reset do I lose my ID mobile eSim?  If I drop it off with Curry's and purchase a pixel 5 how do I get it linked to my phone number? 

Thanks.

Sorry to hear this ​@Heyadad 

If you do obtain a different phone, we can send you a replacement eSIM, or you can see how to get one here - How do I get a replacement SIM or eSIM? | iD Mobile Community

Are you looking to purchase the Pixel 5 to use whilst your Pixel 9 is sent off for repair?

Hi.  Thanks for the quick reply.  Yes I am looking to purchase a pixel 5 whilst the other goes off for repair.

Hi there ​@Heyadad, the Pixel 5 is both eSIM and pSIM compatible, so the above link sent by ​@Siân W will show you how to request a free replacement.

Thanks,

Tyler

Thanks .  Very helpful.