I have a single line from top to bottom on my pixel 9 screen.

Forum|Forum|11 months ago
September 2, 2025
14 replies
239 views

Hello, I have a single line on my screen from top to bottom. Initially it was intermittent and now it is permanent. I have restarted the pixel but to no effect. Should I reboot. It is less then a year old. There is no screen damage.

Best answer by JoeKing

@Heyadad A few marks like wear and tear you device is covered. Where there is physical damage phone out of shape, screen creacke3 or broken, impact damage to the case I can see why an out let would refuse such a device.

I would go back to the store or a different store and ask to speak to the stores manager, at the same time your not having much luck with these Google phones.

Joe🙂

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Siân W

iD Mobile Employee

No worries @Heyadad happy to help!

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

HeyadadAuthor

Active Contributor

Hello again. I have now transferred all my data and the eSim to a pixel 5a. The phone not only has two lines running the length of the screen but is now flickering like an old cine in camera and in some apps just turning black. I then lock the camera, open it and get a couple of seconds to use it before it turns black. I have returned the phone to factory settings and it still does it. I took my phone to Curry's in Orpington and the id mobile assistant took one look at it said it was damaged and refused to send it off. There are a couple of marks near the camera where the phone has been in my pocket next to my keys. Pretty shocked with this.

So I now have a phone just over a year old that was until a month or so ago the latest pixel model which is useless to me.

This isn't the sort of response I expected, especially as the previous visit I'd made to Curry's had said nothing of the marks on the back. You really have to look to see them.

Can you advise? Otherwise I'll try and switch to another provider as soon as I can.

JoeKingAnswer

Silver Contributor

@Heyadad A few marks like wear and tear you device is covered. Where there is physical damage phone out of shape, screen creacke3 or broken, impact damage to the case I can see why an out let would refuse such a device.

I would go back to the store or a different store and ask to speak to the stores manager, at the same time your not having much luck with these Google phones.

Joe🙂

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

H

HeyadadAuthor

Active Contributor

Thanks. I'll give it another go. This is the original pixel 9. I'm using a replacement pixel 5a which works well.

Thank you.