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I have an Esim and suddenly i am unable to make calls or use my data

  • February 11, 2025
  • 5 replies
  • 129 views
Lolli Molli
New
 Contributor

I have an esim as i live between countries (i have a british esim and a french physical sim, so i cannot switch to a physical sim). 

I cannot use my 4g services despite restarting my phone MANY times, changing network provider and then re selecting ID MOBILE (occasionally this will work but for 5 seconds before the 4g disappears again). I also am having trouble making calls and sending texts. I own an iphone 11 

please please can someone help, i’ve been without signal for a week and can’t find a human to phone and resolve my problem. 

p.s. I have 198gb of data left to use and unlimited texts and calls and am up to date with payments 

 

    5 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12352 replies
    • February 11, 2025

    Alas ​@Lolli Molli, iD Mobile don’t have a telephone support helpline - iD help & support is entirely online. 

    The online Live Chat service is usually the quickest way of speaking to a customer adviser. 

     

    Forum member (non-iD).
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2215 replies
    • February 15, 2025

    Hello ​@Lolli Molli 

     

    Thank you for getting in touch with us here on the community.

    We are very sorry to hear you are experiencing issues with your service. 

     

    Can you please confirm the make/model of your handset and if you are currently in the UK or roaming?

     

    Thanks, 

     

    Nat 

    Lolli Molli
    New
 Contributor
    • Lolli Molli
    • Author
    • New
 Contributor
    • 1 reply
    • February 15, 2025

    Hi ,

     

    im the uk and my handset is an iPhone 11 on iOS 18.1.

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2215 replies
    • February 16, 2025

    Thank you ​@Lolli Molli 

     

    Are you able to share your postcode for where you are experiencing this issue? 

     

    Nat 

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12352 replies
    • February 17, 2025
    Lolli Molli wrote:

    Hi ,

     

    im the uk and my handset is an iPhone 11 on iOS 18.1.

    Try updating the iOS on your iPhone (to v18.3.1), ​@Lolli Molli.  

    Forum member (non-iD).

    Reply.


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