Skip to main content
Question

I have an issue with my son’s account.

  • July 8, 2025
  • 6 replies
  • 58 views
J
New Contributor

I have an issue with my daughter’s account.  It’s all in my name and I pay for it, but I cannot log in.  And I need to talk to a person to resolve it.  How on earth do I actually speak to a human being and not this awful chatbot?  I have no means of accessing this account, and no means of talking to someone to give me access.  It’s almost like it’s expressly designed to drive us mad

    6 replies

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • July 8, 2025

    Hi ​@JamesJ67 

     

    What issue are you having when trying to register/log in? What error do you get?

     

    Please note that whilst you may be allowing your daughter to use it, if it’s all in your name, it’ll be your details used, not theirs.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • JamesJ67
    • Author
    • New Contributor
    • July 10, 2025

    Hi, i can’t log in and ID have made it unreasonably difficult to contact them.  I need to contact them in order to transfer my son’s account into his name.

    Maybe I should just cancel the direct debit, as that may encourage them to speak to me properly?

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 10, 2025

    Hey there ​@JamesJ67, we’re contactable here, via our live-chat and via social media, and all teams are happy to help.

     

    I see see you’ve mentioned you cannot login. Have you previously registered this account?

     

    Thanks,

    Tyler

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • JamesJ67
    • Author
    • New Contributor
    • July 10, 2025

    Yes

    J
    New Contributor
    • JamesJ67
    • Author
    • New Contributor
    • July 10, 2025

    I just want ID to sort it out. Don’t they have a way of helping their customers?

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 10, 2025

    Hey ​@JamesJ67, no problem. What happens when you try to login please?

     

    Is the issue via both the app and website?

     

    We’re happy to help.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • JamesJ67
    • Author
    • New Contributor
    • July 10, 2025

    I can’t log in. Can you give me a log in? 
     

    Is it possible to actually speak to anyone or shall I just cancel the direct debit?

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement