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Community Member
June 29, 2026
Question

i have no signal in home or out and about its shocking

  • June 29, 2026
  • 2 replies
  • 12 views

Since moving to this network I can never make a quick call , my call cuts off and searching the internet is definitely a slow timing experience, my calls don’t connect 

    2 replies

    New Contributor
    June 29, 2026

    Same.no coverage ,no sim

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 2, 2026

    Hi ​@Joannakk and ​@Lhank,

     

    We're sorry to hear about the issues you've been experiencing with your coverage.
     
    We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
     
    As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage-and-networks/network-coverage-checker 
     
    If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
     
    They'll be able to review your account and discuss any available options based on the outcome of their investigation.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

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