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: I have noticed more black spots

  • June 22, 2026
  • 1 reply
  • 5 views

: I have noticed more black spots with 4g 5g etc poor in Ashbourne, harvest field Sutton Coldfield, Bassett pole tamworth thats just a few what is going on with ID mobile net work

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 23, 2026

Hi ​@Beno59025,

 

We're sorry to hear about the issues you've been experiencing with your coverage.
 
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
 
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage-and-networks/network-coverage-checker 
 
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
 
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team