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New Contributor
July 9, 2026

i have questions about my new sim card

  • July 9, 2026
  • 3 replies
  • 15 views

I had switched my phone but I can see still old phone when I open my contact and I can’t change it. Also I can’t chance my IMessage namber for new one 

    3 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    July 9, 2026

    Hi ​@Vikktoriaa

     

    I do apologise that you are facing issue after switching your number. Please visit the link below to resolve your issue:

    How do I fix iMessage or FaceTime issues on my iPhone? | iD Mobile Community

     

    Owethu

    New Contributor
    July 10, 2026

    I did trying but it’s not working for my phone 

    iD Mobile Employee
    July 10, 2026

    Hi ​@Vikktoriaa 

     

    Please try the following steps: 

     

    Go to Settings.
    Tap Phone.
    Tap My Number.
    Use the delete button to remove the old number.
    Use the keypad to enter the new number.
    Tap Save.
    1. Go to Settings
    2. Messages
    3. Turn off iMessage.
    4. Go to General
    5. Reset
    6. Reset Network Settings.
    7. Once the iPhone is open.
    8. Go to Settings
    9. Messages Turn ON iMessage.
    10.This will recognize the new sim and have it verified.

     

    Thank you,

     

    Zandile 

    The iD Mobile Team 

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